Professional Services
Your Collaboration Partner
Pinnaca offers a suite of Professional Services designed to augment your staff, offer expert advice and consultation about a new initiative or migration, analyze your security both network and devices and advise you on how to implement next generation technologies.
Today’s new technologies offer many advantages but should be implemented with careful analysis about the current state of the enterprise and a program to migrate to the desired state with solutions that can be supported for today and into the future. of the competition New software, cloud based infrastructure, cyber security and enterprise computing require a technical team up to speed on the latest and greatest in order to support the employee population, and finding and retaining top talent is a challenge for most enterprises.
Pinnaca’s Professional Services include
Consultations
Pinnaca’s technical experts offer consulting services designed to help you get to the next level without disrupting your IT and technical teams from their day to day responsibilities. These independent services enable you to truly understand your current state and enable you to plan for the future.
- UC Network Assessment
- Video Progrem Assessment
- Uc&C Statergy
- UC Cybersecurity Assessment
Network Analysis
New technologies require a deep understanding of IP networks, bandwidth requirements, security and deployment methodologies. Whether you own video infrastructure, have your own private or hybrid cloud, or access a public cloud or datacenter, Pinnaca can help you plan, implement and scale processes and procedures to keep your network safe, and your end users data secure.
Our network engineers and consultants work with you to improve, expand or replace networks as needed, offering a seamless and in some instances cost savings migration. Almost 20 years of network management experience gives Pinnaca a distinct advantage here.
Security Analysis and Assessment
How secure is your network? We read about hacking and denial of service problems almost daily and it can interfere with your day to day business and end user productivity. We evaluate your network, gateways, servers, routers and all access points to discover any weakness or points of failure and devise a plan to improve your security.
We access networks to consume the requisite bandwidth, eliminating traffic and errors that guzzle resources, jeopardize security, and erode your corporate profits. Further, we assist in identifying proper admission control and end-to-end QoS targets making it easier for administrators to maintain control.
What’re the chances your organization will be hacked? Have you planned for the worst and prepared reasonable countermeasures?
With 15 billion devices connected to the IoT and growing, security has never been more critical.
Let our security professionals help you meet your compliance regulations
Staffing
Pinnaca provides temporary staff around the world to augment your IT teams so they can focus on the operation of your day to day business. These contractors can perform a variety of duties and can be deployed within your organization for one week up to one year.
All Pinnaca contractors are evaluated for specific skills like Cisco, CTS, Crestron Master or other technical skillset, vetted and prepared to become a part of a customer team.
They are fully prepared and briefed on the project or assignment and report to work the first day ready and able to work with our customers IT teams. These individuals add value with less overhead than a FTE.
We provide staffing resources for:
- IT Help Desk
- IT Technical Managers
- PMP Certified Project Managers
- VOIP Architects and Designers
- Datacenter Designers
- System Administrators
- Network Engineers
- Visual Communications Support Specialists
Pinnaca works with staffing and recruiting companies globally and in some instances can provide personnel with security clearance for Government projects.
Assessments
Our expert consultants review all of your collaboration assets, document them and produce a report about the state of your current technology solution. This step can be critical in understanding what has performed or not, your end user perception about the solution and what they believe they need.
Enterprises understand the technology is only one part of the corporate conferencing experience. The “experience” is actually the sum of the following factors:
- Performance of that technology
- Endpoint, AV equipment, and physical environment of the room
- End user personal expectations
- End user perception of delivery excellence and support
These are the factors that drive true user adoption. In addition, we believe that although each component is determined with different criteria, it is the understanding and harmonization of all of these components together that comprise a true Professional Services offering that will support a well-designed corporate conferencing service. A deficiency in, or lack of understanding for any of these components can result in a less than optimal “end user experience”. This will continue to cause increased user dissatisfaction and hesitation to embrace the technology. It is our commitment that our customers have access to all the necessary information to ensure your end users enjoy the best possible corporate conferencing experience possible, at all times.
Our Corporate Conferencing Program Assessment offering is designed to work in partnership with enterprise IT staff to customize the practice that will penetrate the layers of complexity and drill down to the core of each individual user community. We will assess requirements, compile data, share best practices, and recommend appropriate change.
Corporate Conferencing Program Assessment include these key components:
- End user profiling and adoption program
- Technical assessment
- Service and support assessment
- Service Team assessment
These assessment programs are customized to your unique requirements with engagements ranging from one week to several months. We will present a comprehensive project plan with itemized deliverables and this is available anywhere in the world.
Do you already have a Video platform deployed within your organization, but usage and adoption of the technology is low? We define use cases and map expectations against the customer’s current technology providing industry best practice recommendations and appropriate recommended change to deliver a successful video collaboration program.
End User Adoption Services
Maximizing Productivity and Usage
Helping your end users learn to operate a new technology is a priority if you expect adoption and any ROI on your investment. Our talented training specialists provide hands on instruction either on- line, in person or even customized training videos to ensure that your end users utilize the new solution.
We start with the development of a Program plan which includes training, Quick Business Reference Guides, On site hands on training for collaboration, collaboration devices and anything else you want to offer your end users, and post training analytics that show your results.
We offer training specialists around the globe who are competent, technically capable and friendly to make the training experience more enjoyable. We provide materials and reference guides which can stay in the room or are available on- line, and if needed offer reinforcement throughout the year.
Pinnaca offers training for a variety of software solutions from Microsoft, Cisco, Comptia, and others, but specializes in programs to support the deployment of new collaboration solutions.
We frequently train on a variety of Collaboration solutions that include:
- Microsoft Office Suite and Microsoft Teams
- Cisco Webex and Webex Hubs
- Polycom Group Systems
- Polycom Group Systems with Skype for Business
- Crestron
- Barco
Our Collaboration trainers are experts in the use of these new technologies and provide a unique experience for the end user that is informative and entertaining. They offer a dynamic, hands on, engaging experience that gets results. Your end users will learn how to work with your new technologies and leave the session with a more favorable view of the productivity tool and the IT department.