Global Managed Services
Global Control
Professional videoconference services with proactive management
Business leaders have counted on videoconferencing as a communication tool for many years, Before new cloud technologies were available, hardware codec based endpoints dominated the As a Managed Video Conference Services provider we provide you with the most engaging and reliable video conferencing meetings no matter where in the world you are.
Since the earliest days of video conferencing, we have focused on the needs of our customers, delivering best-in-class video collaboration solutions, support and consultations.
Pinnaca Comprehensive Managed Video Conference Services
Managed Service Plans are designed to meet your performance metrics and allow you to focus on your core business. Your meetings run smoothly; technical issues are addressed without disrupting your day to day business operations.
Count on Pinnaca to support you every step of the way:
- VNOC and Service Desk with 24/7 Telephone support
- Flexible remote, hybrid or on-site support solutions
- Proactive Monitoring, Testing and Remote Remediation
- Analytics and Reporting
- Technical Support Levels 1-3
- Project Managers and Consultants
- Technical Staffing resources both short or long term
- User adoption services that improve employee satisfaction
Managed services can drive the transformation of a company and help close the consumption gap facing many corporations.
Pinnaca provides IT professionals responsible for supporting Zoom deployments a new service designed to prevent meeting disruptions and ensure meetings start on time and run smoothly.
Pinnaca is one of the few global Managed Services providers who can offer these services for a wide variety of solutions including legacy hardware based systems.
Concierge Services, Conference Production And Operator Call Launch Services
Some executive video meetings can be improved by adding an Operator to the call. The call is connected before you even enter the room, and the operator meets and greets your guests and attendees, starts the call and hands it over to the host. We call this the Concierge service and the operators and skilled technical teams that support these events are trained in ensuring the call goes as planned and is as professional as possible.
Operator (Concierge) services are available 24/7 for video conferences between two or more video endpoints. It is often important for the participants to enter the room with the conference already established so that they can get started straight away without having to set up the call themselves.
Scheduled in advance, there are a number of operator service options and tasks the Concierge service offers:
- Call launches: Launching all video and audio participants into the MCU/ Virtual Room
- Meet and greet
- Verify audio and video quality from each participant
- Ensure correct screen layout optimizing on screen participants and call configuration
- Verify H.239 content is working (if applicable for the room)
- Locking the room and muting participants if requested by the conference organizer
Benefits of Pinnaca’s Video Concierge Service
- 24x7x365 Helpdesk Expertise
- Iso27001
- Pro-Active Support
- Unlimited Technical Phone, Email And Video Support
- Multi-Vendor Platform Trouble-Shooting And Support
- Manufacturer Escalation And Management
- Upgrades For New Manufacturer Software Releases
- User Guides, Promotional Material And User Evaluation Surveys
Managed Meeting Room Services
Pinnaca offers new Meeting Room Managed Services designed to keep your collaboration, conference and Huddle rooms operating at peak efficiency. We support devices connected to the network with proactive services that include monitoring, alerting, Help Desk response, incident management, and reporting.
Skilled Help Desk personnel receive any alerts or notifications and respond with remediation where possible, and incident management to resolve any issues. This monthly subscription service augments internal IT departments and enables proactive support that can make a difference and diminish truck rolls.
This service works with cloud and hardware-based video clients like Zoom, Webex, Pexip, Cisco, Poly, Google Hangouts and BlueJeans.
Zoom Room
BlueJeans Room