Global Support
We want your collaboration assets operating at peak performance all of the time and your end users to have the confidence that their meetings will start on time. Pinnaca offers its global enterprise customers and partners a consistent, high-quality support program designed to take the pressure off of your IT team.
Many companies claim to be global but Pinnaca truly is. With personnel, partners and customers all around the world, Pinnaca is one of the few truly global MSP’s. Our call centers deliver superior service all around the world.
24/7 Global Support
Tier 1-3 Help Desk
Our Global Video Network Operation Centers (VNOC) can proactively monitor, test and re-mediate problems, sometimes before you even know they have occurred, and keep your rooms operational at all times. We are the video solutions partner that will support you on your communications journey, keeping you at the forefront as technology advances.
Tier 1-3 Help Desk Support providing consistent high quality services around the world.
Key Features
- Monitoring – A real-time monitoring platform for your entire video estate.
- Proactive Support – Certified consultants to diagnose and resolve your incident and service requests.
- Alerts – Real-time notification of issues via email into your support processes.
- Provisioning – Automated activation to efficiently turn-up endpoints.
- Reporting – Powerful, customizable & easy to use reporting dashboard.
Keypoint. 17-23 High Street
5525 Eglinton Avenue West. Unit 128
5929 Baker Road. Suite 475
No. 248 Queen’s Road East. Unit 3208
30 Cecil Street. #19-08 Prudential Tower